How to delete your Sanxam account and all associated data
You have the right to request deletion of your Sanxam account and all personal data associated with it at any time. Once deleted, your data cannot be recovered.
You can delete your account directly from within the app:
Alternatively, you can request account deletion by emailing us:
Email Us: graphikians@gmail.comPlease send your request from the email address associated with your Sanxam account. We will process your request within 7 business days and send you a confirmation once your account has been deleted.
Upon account deletion, the following data is permanently removed from our systems:
| Data Type | Action | Timeframe |
|---|---|---|
| Account profile (name, email, photo) | Permanently deleted | Immediately |
| Test attempts and scores | Permanently deleted | Immediately |
| XP, coins, streaks, and achievements | Permanently deleted | Immediately |
| Daily missions and progress | Permanently deleted | Immediately |
| Squad memberships | Permanently deleted | Immediately |
| Subscription / payment history | Retained for 90 days (legal requirement) | 90 days |
| Anonymised aggregate analytics | Retained (no personal identifiers) | Indefinite |
If you have an active Sanxam Premium subscription, deleting your account will not automatically cancel your subscription. Please cancel your subscription first before deleting your account:
If you have any questions about data deletion or your privacy rights, please contact us: